Last Updated: November 05, 2025
At TF7 Clothing, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
A return is eligible if:
- The request is made within 7 days of delivery
- Item is unused, unwashed, and in original condition
- Tags, labels & packaging are intact
- Proof of purchase (order ID) is provided
2. Non-Returnable Items
For hygiene & customization reasons, returns are not accepted for:
- Worn/washed/damaged items
- Custom-printed items
- Accessories (caps, masks, socks, etc.)
- Items bought on clearance or final sale (if mentioned at purchase)
3. Return Process
Email support@tf7.in with:
- Order ID
- Reason for return
- Product pictures (if defective/damaged)
- Return approval will be shared within 48 hours
- The package must be self-shipped to the address provided in the approval email
- Upon inspection, a refund/credit will be initiated
4. Refund Method
Refund will be processed within 7–10 business days after product inspection:
| Payment Mode | Refund Method |
|---|---|
| Online Prepaid | Store credit/bank transfer (after return approval) |
| COD | Store credit / bank transfer (after return approval) |
5. Exchanges
- Exchanges allowed for size or product defects, subject to stock availability
- If replacement unavailable, refund/store credit issued
6. Damaged / Defective / Wrong Item
If you receive a damaged or incorrect item, contact us within 48 hours with proof.
We will arrange a replacement or a refund as per your preference.
7. Order Cancellation
- Orders can be cancelled within 12 hours or before dispatch
- Once shipped, cancellation isn’t possible; follow the return process
8. Contact for Returns
Email: support@tf7.in
Phone: +91-9653171135
Shipping Policy — TF7 Clothing
Last Updated: November 05, 2025
1. Shipping Coverage
We deliver across India via trusted courier partners.
2. Dispatch Time
Orders are processed and shipped within:
- 1–3 business days (Standard items)
During sales/festive periods, processing time may extend.
3. Delivery Timeline
Estimated delivery after dispatch:
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Cities | 5–8 business days |
| Remote Locations | 7–12 business days |
4. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Above ₹999 | Free |
| Below ₹999 | ₹50 – ₹120 (visible at checkout) |
5. Tracking
Once shipped, we send:
- Tracking number
- Courier partner name
- Live tracking link
6. Undeliverable Packages
If the package returns due to the wrong address / repeated delivery failure:
- Reshipment fee applies
- Refund (if eligible) will exclude initial shipping fees
7. Damage During Transit
If the package appears tampered or damaged, kindly:
- Refuse delivery OR
- Record video & photos and email us within 24 hours
We will help with a replacement or a refund.
8. International Shipping
Currently not available. Coming soon.
9. Customer Support
Email: support@tf7.in
Phone: +91-9653171135
